Effective Date: 1 March 2026

Biosyntra (“we”, “our”, “us”) operates this website and is committed to protecting your personal data in compliance with applicable international data protection laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other global privacy standards.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Data

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details

b) Automatically Collected Data

  • IP address
  • Device type and browser
  • Location (approximate)
  • Website activity (pages visited, clicks, time spent)

c) Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies (including Meta Pixel, Google Analytics) to improve performance and marketing effectiveness.

2. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on:

  • Your consent
  • Performance of a contract (order processing)
  • Legal obligations
  • Legitimate business interests (analytics, fraud prevention)

3. How We Use Your Data

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Send transactional and promotional communications
  • Improve website performance and user experience
  • Detect and prevent fraud
  • Comply with legal requirements

4. Payment Processing

We do not store or process payment card details.

Payments are securely processed by third-party providers such as:

  • Razorpay
  • PayPal

These providers are PCI-DSS compliant and handle your payment data independently. We are not responsible for their data handling practices.

5. Sharing of Data

We do not sell your personal data.

We may share your data with:

  • Payment processors
  • Shipping and logistics partners
  • Analytics and marketing tools (Google, Meta, etc.)
  • Legal authorities when required

6. International Data Transfers

Your data may be transferred and processed outside your country, including in India and other jurisdictions.

Where required, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Secure data handling practices

7. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Legal and tax compliance
  • Fraud prevention

8. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

Under GDPR (EU Users):

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

Under CCPA (California Users):

  • Request disclosure of collected data
  • Request deletion of personal data
  • Opt-out of data sale (we do not sell data)

To exercise your rights, contact:
info@biosyntra.com

We will respond within legally required timeframes.

9. Cookies & Consent

Where required by law (e.g., EU), we obtain your consent before placing non-essential cookies.

You can manage cookie preferences through your browser settings.

10. Data Security

We implement industry-standard security measures. However:

  • No system is completely secure
  • You use this website at your own risk

11. Third-Party Services

We use third-party tools for payments, analytics, and marketing. These services operate under their own privacy policies.

12. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions about this Privacy Policy or your data rights:

Email: info@biosyntra.com

Final Reality Check

If you do not agree with how your data is handled, stop using this website immediately. Continued use means full acceptance of this policy.