Effective Date: 1 March 2026

At Biosyntra, we aim to process and deliver orders efficiently. This Shipping Policy outlines how orders are handled, processed, and delivered.

By placing an order, you agree to this policy.

1. Order Processing Time

  • Orders are processed within 1–3 business days after successful payment
  • Orders are not processed on Sundays or public holidays
  • Processing time may increase during high-demand periods

2. Shipping Time

Domestic Shipping (India)

  • Estimated delivery: 3–7 business days

International Shipping

  • Estimated delivery: 7–21 business days

Delivery times are estimates and may vary depending on:

  • Location
  • Courier availability
  • Customs clearance
  • External factors beyond our control

3. Shipping Charges

  • Shipping charges are calculated at checkout (if applicable)
  • Any additional charges (customs duties, taxes, import fees) are the responsibility of the customer

4. Order Tracking

  • Once your order is shipped, tracking details will be provided via email or SMS
  • It is the customer’s responsibility to track the shipment

5. Delays & Delivery Issues

We are not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Customs clearance (for international orders)
  • Incorrect or incomplete shipping details provided by the customer

If a package is delayed, lost, or marked as delivered:

  • Customers must contact the courier first
  • We will assist where possible but are not liable for courier errors

6. Incorrect Address / Failed Delivery

  • Customers must provide accurate shipping details
  • Orders returned due to incorrect address or failed delivery attempts may incur additional shipping charges
  • We are not responsible for non-delivery due to incorrect information

7. International Shipping Disclaimer

For international orders:

  • Customers are responsible for complying with local import laws
  • We are not responsible if products are held, delayed, or rejected by customs
  • Refunds will not be issued for customs-related issues

8. Lost or Stolen Packages

  • Once marked as “Delivered” by the courier, Biosyntra is not responsible for lost or stolen packages
  • Customers should ensure a secure delivery location

9. Split Shipments

  • Orders containing multiple items may be shipped separately
  • Partial deliveries do not qualify for cancellation or refund

10. Contact Information

For shipping-related queries:

Email: info@biosyntra.com

Final Reality Check

Shipping delays and courier issues are outside our control. By placing an order, you accept these conditions.