Frequently Asked Questions (FAQs) — Biosyntra

How do I place an order on Biosyntra?

Simply browse our wellness collection, select your desired supplement, click “Add to Cart”, and proceed to checkout. Fill in your details, make a secure payment, and you’ll receive an instant order confirmation.

Do you offer Cash on Delivery (COD)?

✅ Yes, we accept Cash on Delivery (COD) across USA.
You can also pay securely online through Apple Pay, Paypal, Razorpay & PhonePe (UPI, Debit/Credit Cards, Net Banking, Wallets).

Is shipping free?

We offer free shipping on all prepaid orders above $49. For COD orders, a small handling fee may apply.

How long does delivery take?

Standard delivery within the US takes 3–5 business days. Expedited shipping options are available at checkout.

Which courier partner do you use?

We ship with trusted carriers like USPS, UPS, and FedEx to ensure safe and timely delivery.

How can I track my order?

  • After dispatch, you’ll receive an email with tracking details & AWB number.

  • You can also track your order in My Account → Orders section on our website by clicking the Track button.

  • Tracking details are also sent to your registered email (check Inbox or Spam folder).

Can I edit or cancel my order after placing it?

❌ No, once an order is placed, we do not allow cancellations or editing of details (like address or phone number).
Please review carefully before confirming your purchase.

What is your refund & return policy?

We offer a 1-day return policy on unopened and unused products. Refunds are processed once the returned product is received and inspected.

Do you deliver outside USA?

Currently, we only ship within the USA. International shipping options will be introduced soon.

How can I contact customer support?

You can reach us at support@localhost or through our Contact Us page. Our support team is available Mon–Fri, 9 AM – 6 PM (EST).

How do I know if I am ordering from the official Bag World store?

Always order directly from our official website (www.biosyntra.com) or our verified Amazon US store to ensure authenticity.