Effective Date: 1 March 2026

These Terms and Conditions (“Terms”) govern your use of the Biosyntra website and services. By accessing or purchasing from our website, you agree to be legally bound by these Terms.

If you do not agree, do not use this website.

1. Business Information

This website is operated by Biosyntra.
For support: info@biosyntra.com

2. Eligibility

By using this website, you confirm:

  • You are at least 18 years old
  • You are legally capable of entering a binding contract
  • All information provided by you is accurate and complete

3. Products & Medical Disclaimer

We sell dietary supplements and wellness products.

  • Products are not intended to diagnose, treat, cure, or prevent any disease
  • Results may vary between individuals
  • Always consult a qualified healthcare professional before use

We are not responsible for misuse of products.

4. Orders & Acceptance

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order at our discretion
  • Reasons may include suspected fraud, pricing errors, or stock issues

If payment is already made and order is canceled, a full refund will be issued.

5. Pricing & Currency

  • Prices may change without notice
  • Prices displayed may vary based on location or currency
  • Taxes, duties, or import charges (for international orders) are the responsibility of the customer

6. Payment Terms

We accept payments via secure third-party gateways, including:

  • Razorpay
  • PayPal

Payment Conditions:

  • Full payment is required before order processing
  • We do not store your card or financial details
  • Transactions are handled by the respective payment providers

Fraud & Chargebacks:

  • Unauthorized or fraudulent transactions are strictly prohibited
  • We reserve the right to block accounts or refuse service
  • In case of chargebacks, we reserve the right to submit transaction evidence and suspend future orders

7. Shipping & Delivery

  • Delivery timelines are estimates, not guarantees
  • Delays caused by courier, customs, or external factors are not our responsibility
  • Customers must provide accurate shipping information

For international orders:

  • Customs duties, taxes, and import restrictions are the customer’s responsibility

8. Returns, Refunds & Cancellations

Due to the nature of health products:

  • Opened or used products are not eligible for return
  • Returns are only accepted for damaged, defective, or incorrect items
  • Requests must be made within 48 hours of delivery with proof

Refunds:

  • Issued to original payment method
  • Processing time: 5–10 business days (depends on payment provider)

9. User Responsibilities

You agree not to:

  • Use the website for illegal or fraudulent purposes
  • Attempt to hack, disrupt, or misuse the platform
  • Provide false or misleading information

10. Intellectual Property

All website content (text, images, branding, logos) is owned by Biosyntra.

Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount paid for the product

12. Third-Party Services

We are not responsible for:

  • Payment gateway failures
  • Courier delays
  • External services or links

Disputes involving payments must follow the respective gateway’s dispute resolution process.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

14. International Use

By using this website, you agree that:

  • You are responsible for compliance with local laws in your country
  • You understand that products may be subject to import regulations

15. Termination

We reserve the right to suspend or terminate access to our website at any time without notice if these Terms are violated.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts in India.

17. Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

18. Contact Information

For any questions regarding these Terms:

Email: info@biosyntra.com

Final Reality Check

Using this website means you accept these Terms completely. If you don’t agree, stop using the service.